Most companies have limited visibility when it comes to accurately assessing their client requests, sales progress and staff productivity. Our software solution, PICS, is a business success platform that gives you both visibility and accuracy. You have one version of the truth allowing you to make the right decisions.
PICS provides a one-stop solution
- One platform to control all your internal and external processes.
- Gives you visibility of workload and staff requirements.
- Gives you the ability to accurately report to customers on activity, completed work and service level agreements.
- Brings together staff, customers and suppliers to all contribute to the workload, ultimately saving you time.
PICS has been designed to…
Improve Productivity through:
- Lead management (including automatic imports via web services, lead queuing and more)
- Process management (focus on specific tasks)
- Agent management (performance, commission and appointment tracking)
- Integrated communication management (SMS, emails, calls, recordings)
- Workflow management
Increase Real-Time Insight through:
- Drill-down reports (by campaign, product, agent, sales)
- Target tracking
- Improve Cashflow through: Payment gateway (immediate payments)
Increase Sales through:
- Direct / indirect sales / marketing
- Inbound / outbound customer care
- Technical / customer support / helpdesk
- Surveys / polls
- Debt collection
* Recommended for all Call Centres
Easy to add and change campaigns, products & scripts